What should I do if a problem occurs during my trip?

We hope, of course, that everything will go perfectly! But if an unexpected issue arises, don't worry, here is the step-by-step procedure:

Contact as a priority the local agency organizing your trip. Their direct contact details can be found on your joining instructions as well as in your Decathlon Travel Personal Space.

Their teams are often your closest points of contact on site. If you do not get a response or if the situation requires our help? Contact the Decathlon Travel team at 04 85 80 03 54.

🕒 Opening hours of our assistance:

• Our Decathlon Travel teams answer you from Monday to Saturday, from 9am to 5pm.
• Outside these hours, we invite you to refer to the local agency's emergency contacts provided in your travel diary.