How to contact Decathlon Travel?

👋 A team of enthusiasts (and an online assistant) at your service!

Based in Annecy, our team of 5 passionate advisors is by your side to support you in your travel plans. To answer you even faster, our virtual assistant is now lending them a hand!

Here is how to contact us:

💬 Online Chat (The fastest)

• Hours: Monday to Friday (9am - 5pm) | Saturday (9am - 12:30pm / 1:30pm - 5pm)
• How it works: Open the chat bubble at the bottom right of your screen. Our AI answers you instantly for your common questions. If your request requires sharp expertise, it immediately passes the baton to one of our advisors in Annecy!

☎️ By Phone

• Hours: Monday to Friday (9am - 5pm) | Saturday (9am - 12:30pm / 1:30pm - 5pm)
• Number: 04 85 80 03 54 (Free call)
• The plus: You are put in direct contact with our local team. Our agents pick up on average in less than a minute!*

📩 By Email

• Link: Click here to send us a message
• The plus: For tailor-made project requests or complex files, our advisors provide you with a personalized response within 4 working hours*.

🤝 The best of both worlds: An AI available instantly to guide you, and a real team of enthusiasts in Annecy to finalize your bookings and take care of your trips!